Customer Support Engineer

  • "Pirangut"
  • Rs. 25000- 30000 Rs / Month
  • Salary: Rs. 25000- 30000

Website GetsureJob

Experience – 1-2 years in similar activity in similar field

Qualification Diploma /BE/ B Tech – Mechanical, Chemical, Environmental or ITI-NCTV

Location – Pirangut, Pune

Indsutry – Manufacturing 

Travel Required Yes

  • Follows systems laid down by company
  • Takes responsibility in setting up new machines & conducting pre delivery
    inspection prior to installation at client’s premises
  •  Provides onsite assistance and perform the installation & commissioning
  •  Identifies faults and takes action accordingly
  •  Provides hands on training of machines to operator
  • Respond and resolve to client’s queries over the phone or through visit
  • Receives & respond to client’s feedback to enhance product performance and
    quality of service
  • Attends service calls and provide thorough services
  • Maintain history card for each machine
  • Collects data about competitor’s products
  • Carries out root cause analysis for failure of parts/ components
  • Suggests modification in units to improve performance
  • Assist for potential customer’s visit to existing installation
  • Generates inquiry for spares from existing clients, send offers & book the
    orders for spares
  • Maintains relations with clients
  • Perform entries in CRM

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